[Potential and existing customers] We collect and store your personal data (contact details) on the grounds of legitimate interests.
[Industry & Third-Party Personnel] We collect and store your personal data (contact details) on the grounds of legitimate interests.
[Potential and existing customers] We will occasionally send you marketing, industry and compliance information where we have assessed that it is beneficial to you as a potential customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
[Potential and existing customers] If we tender on your behalf, we will, in the performance of a contract, share your personal data (contact details and Sole trader / LLP information for credit check purposes) with energy industry suppliers and infrastructure providers.
You have the right to access any personal information that Eneco Consulting Ltd processes about you and to request information about: –
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Eneco Consulting Ltd uses third-parties to provide the services and business functions detailed below; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Energy and water industry suppliers and infrastructure providers: National Grid, distributors, meter asset managers, meter operators, data collectors and aggregators, commercial gas, electricity and water suppliers, Ofgem, the Energy Ombudsman, Ofwat, and the Utilities Intermediaries Association. Each control a different aspect of the industry and are called on when necessary to resolve issues or provide prices during the tendering process. Third parties contacted will vary by supply type and location. Details for all relevant third parties for your supplies are available on request.
Eneco Consulting Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
Restricted access, password protection and encryption: NAS Drive (encryption), Cloud storage (encryption), Salesforce (two-stage password protection and encryption), Microsoft Outlook (password protection and encryption).
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Eneco Consulting Ltd, however, as this information is required for us to provide you with our services, we will not be able to offer some of our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use the legitimate interests’ legal basis for processing contact details and have identified that our interests are providing energy and water consultancy services.
How Long We Keep Your Data
Eneco Consulting Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name and contact details) for a minimum of 6 years after which time it will be destroyed.
Marketing and industry information
Eneco Consulting Ltd will occasionally send you details of services by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
To opt out or unsubscribe please reply to a marketing email with ‘OPT OUT’ in the subject line or call us on 0845 1800138.
Lodging A Complaint
Eneco Consulting Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Our website does not currently record or store cookies which identify your IP location. We will review our policies if the situation should change to ensure we remain fully compliant with ePrivacy regulations.
Eneco Consulting Ltd
21 Middle Street, Brighton, East Sussex, BN1 1AL. Telephone: 0845 1800138
Eneco’s GDPR POC: Abigail Courtin – available at the above contact details
ICO registration number ZA356237
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113